Shipping policy

Shipping Policy

Thanks for shopping with Mildly Cooked. Most of our products are made to order, which means your mildly questionable purchase is created especially for you before making its way to your door.

Order processing

Many Mildly Cooked products are produced on demand. This helps us avoid unnecessary stock and waste, but it also means there is a production period before your order is shipped.

Production and processing times may vary depending on the product, order volume and time of year. Any estimated timeframes provided on our website are estimates only.

Once your order has been dispatched, you'll receive shipping confirmation and tracking information where available.

Shipping within Australia

We ship to addresses throughout Australia and items are printed on demand.

Estimated delivery timeframes, including production and shipping are:

Standard Shipping: 8-20 business days.
Express Shipping: 5-15 business days.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery estimates vary depending on your location and are not always guaranteed. Express shipping applies to the delivery service only and does not expedite production.

Once your order has been dispatched, tracking information will be provided where available. Please allow additional time during busy periods such as Christmas, major sales and public holidays.

Orders containing multiple products

Some Mildly Cooked products may be produced or fulfilled separately.

If you've ordered multiple items, your order may occasionally arrive in more than one package or on different days. Where applicable, separate tracking information may be provided.

Don't panic. The rest of the cooked goods should be on their way.

Tracking

Where tracking is available, you'll receive tracking details after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect shipping addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We'll do our best to update your details before production or dispatch, but we cannot guarantee changes can be made once an order is being processed.

Where permitted by law, additional production or shipping costs resulting from an incorrectly entered address may be the customer's responsibility.

Delayed or missing orders

Occasionally, deliveries take longer than expected.

If your tracking hasn't updated for an extended period or your order hasn't arrived within a reasonable period after its estimated delivery date, please contact us with your order number and we'll help investigate.

Once an order has been handed to the delivery provider, delays may occur that are outside our direct control. This does not affect any rights you may have under Australian Consumer Law.